Every GlobeSync engagement is measured against the same thing: what the client's numbers looked like before we picked up the phone, and what they looked like ninety days later. Here's a selection of that work across our four service lines.
Filter by the desk that ran the work. Client names are withheld under NDA — sector, region and results are real.
8 of 8 shown
An 11-person sales team was prospecting between demos and losing both. We took over top-of-funnel and handed back only sales-qualified meetings.
Peak season was costing the retailer more in abandoned calls than in ad spend. We staged a seasonal desk that scaled up in nine days and back down in five.
Voice, email and chat were being triaged by the same four people. We split the queues, wrote the macros, and ran a dedicated overnight shift.
A health network needed practitioner sentiment before a service redesign. We ran CATI and online fieldwork side by side with double-blind QA on every tenth record.
Orders placed after 6pm Gulf time sat until morning. Three shifts and a rewritten call flow put a live agent on every one of them.
Web enquiries were being called back the next business day, by which point three competitors had already been out for a quote. We took the SLA down to under four hours.
Admissions season tripled chat volume overnight in five languages. We staffed native speakers per queue rather than routing everything through English.
Pricing decisions were being made on month-old data. We built a rolling collection cycle that lands in the client's BI tool every Monday morning.
Pick another filter, or tell us what you're trying to solve and we'll walk you through comparable work.
Inbound calls sat with one vendor and outbound follow-up with another. Neither could see the other's activity, so quote requests arriving after hours were often contacted twice — or not at all.
We consolidated both functions into a single GlobeSync desk running three shifts, on one CRM, against one QA scorecard. Agents were licensed-adjacent trained on the brokerage's product lines before taking a live call.
Speed-to-contact became the single tracked metric. Within two quarters, nearly every enquiry was reaching a human inside five minutes — and the brokerage was paying less than it had for two separate vendors.
Product knowledge is part of onboarding, not something your customers have to sit through on a live call.
We'd used two offshore teams before and spent most of the time managing them. GlobeSync sent us a weekly dashboard and a named account manager, and I stopped having to chase anything.
They scaled us from twelve seats to forty-six for peak and back down again without a single missed SLA. That flexibility is the whole reason we renewed.
The agents learned our product properly before they took a live call. Our customers genuinely cannot tell they're speaking to an outsourced desk.
Tell us the number you're trying to move. We'll show you the closest program we've run and what it took.
